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Managed IT / MSP

Proactive monitoring, security, and support sized for local businesses — pick the package that matches how much IT you want off your plate.

Request a quote Call (208) 291-8012

Managed service packages

Pricing is per covered device, billed monthly. We’ll help you map workstations, servers, and network gear to the right tier.

Basic / Essentials

Best for: Smaller businesses needing foundational monitoring and reactive support

  • Workstation$75/month
  • Server$150/month
  • Network device$25/month

Included

  • 24/7 remote monitoring & alerting (RMM)
  • OS and third-party patch management
  • Managed antivirus / basic endpoint protection
  • Business-hours remote help desk / unlimited remote support for covered devices
  • Asset inventory and basic documentation
  • Monthly reporting
  • Alert triage and remote remediation for common issues
  • Basic network device monitoring (if included)

Excluded / extra

  • Advanced EDR, full backup management, after-hours support, onsite visits, strategic planning, compliance support

Example SLA: response during business hours within 4–8 hours for priority issues.

Ask about Basic
Most popular

Standard / Professional

Best for: Most SMBs wanting proactive management plus solid security and support

  • Workstation$100/month
  • Server$200/month
  • Network device$40/month

Included (builds on Basic)

  • Everything in Basic
  • Advanced EDR management
  • Backup monitoring / verification / management
  • Microsoft 365 / Google Workspace admin and basic identity (MFA enforcement)
  • Full patch and vulnerability management
  • Network management (firewalls, switches, Wi‑Fi)
  • Unlimited remote help desk (often 8×5 or limited after-hours)
  • Vendor management
  • Proactive maintenance
  • Quarterly or monthly reporting and light business reviews
  • Web filtering / basic security policies

Excluded / extra

  • Full 24/7 SOC/MDR, vCIO strategy hours, extensive onsite, custom compliance, major projects

Example SLA: 1–4 hours for critical.

Ask about Standard

Premium / Complete

Best for: Higher-risk or compliance-sensitive businesses wanting near full-IT-department coverage

  • Workstation$150/month
  • Server$300/month
  • Network device$50/month

Included (builds on Standard)

  • Everything in Standard
  • 24/7 help desk and monitoring
  • MDR/SOC or advanced threat hunting
  • Enhanced backup + DR testing
  • IAM / SSO / advanced MFA
  • Security awareness training coordination
  • vCIO / strategic planning and business reviews
  • Compliance support (e.g. HIPAA, SOC 2 guidance)
  • More generous / unlimited onsite or priority dispatch
  • Full vendor / project coordination in scope
  • Advanced reporting, vuln scanning, remediation tracking
  • Priority SLAs and dedicated account management

Extra

  • Large projects, hardware procurement/markup, custom development, specialized apps
Ask about Premium

Network and cloud help included

Firewall, switch, Wi‑Fi, and cloud admin work sits naturally under Managed IT — especially on Standard and Premium. Network and cloud help is part of Managed IT when you need it.

Schedule a discovery call